ORDER PROCESSING:

Please allow 3-5 working days to process your order. Expect an email within this timeframe to let you know your order is on the way!

LOCAL PICKUP / DELIVERY

Orders can be picked up at an allocated location. Please email us after placing your order to arrange a time and location for pickup. This only applies to customers who live in London. 

FLAT RATE SHIPPING

Orders are generally shipped within 3-5 working days. If there is a custom-made order, please allow us 1-2 weeks to prepare your item. A flat rate shipping fee of £4.99 applies to orders shipping to the United Kingdom. We offer free delivery to orders above £50. We do not ship outside of the United Kingdom at this time.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@elstouch.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Please note that custom-made orders are non-refundable and also not available for exchange as the product is designed personally for you.

If you have any further questions, please don't hesitate to contact us at info@elstouch.com.